In what ways can I contact TOUTESTBELLE?
If you have a question or comment, then the best way to contact us is by sending an email to firstname.lastname@example.org. You can also contact us by filling in the contact form at the bottom of our contact page. Our customer service is available from Monday through Friday from 9 AM till 6 PM and we aim to respond within 4 hours. Of course you could also go to one of our sales points.
What can I do when I’m not satisfied?
If you are not satisfied with your customer experience or a product, then we will always want to work towards a solution. Please let us know how you were unsatisfied by sending your complaint in an email to email@example.com and we will contact you as soon as possible.
PRODUCTS & SALES POINTS
Is it possible to take a look at your products with my own eyes?
Of course it is! At the moment we have an increasing number of sales points throughout the Netherlands. Not every sales point, however, has every single one of our products in stock. Would you like to know if they sell the products you’re looking for at your local sales point, then please contact us as we will gladly check it out for you.
How often do you change your (bag) collection?
Quite often. We add new bags to our collection continuously, hoping we can keep surprising you. That also means that we (sadly, in some cases) won’t have a lot of the same model or color of a certain bag in stock.
Do the colors on my screen match the actual delivered products?
We make every effort to match the colors of what we have on stock to what you see on our website. That said, colors seen online depend more on your monitor/screen than the website. If you are concerned, please do not hesitate to contact us as we are most happy to help. Additionally, we always offer a full money refund if you are not a 100% satisfied. For more information, we refer to our exchange and return page.
We might be interested in selling your products, what should we do?
Whether it is about a national or an international sales point, we are always most happy to discuss the possibilities. Therefore, please do not hesitate to contact us, we always love to hear from you.
Can I freely use any of the photos from this website on my own website?
Unfortunately, you cannot. All photos and images upon this site were either made by ourselves or our business partners, and are therefore copyrighted. If you want to use any of our photos or images, you can sent an email to firstname.lastname@example.org asking for permission.
How do I order a product?
You can simply place an order by selecting a quantity - and color if necessary - of the product you like to purchase. Then select "add to shopping cart". Your products are now added to the shopping cart, illustrated above right. If you are not automatically transferred to the shopping cart, you can click on it to see its contents. Now, each of the four steps will explain what should be done and how. After finalizing the fourth and final step, your order is complete and you will receive a confirmation from us by email.
I want to order multiple products of the same kind, but I can only select one. How is that possible?
The amounts in the option menu to the right of the products are the amounts left in our (online) stock. However it may be possible that the product will be complemented, or it may even already be in transit! If this is the case, we could also inform you on the estimated delivery time and you can also choose to pre-order the item if you like.
How can I edit or cancel my order?
If you want to change or cancel your order please contact us. If you do so, please make sure to leave your name and order number, so we can help you as quickly as possible.
What are the (international) shipping costs and what is the estimated delivery time?
Orders placed from Monday through Friday before 5 P.M. will be shipped later that same day. For a complete overview of the shipping costs per country as well as the estimated delivery times, click here.
Do you ship internationally?
We are most happy to send our products worldwide! We added many different countries to make sure you can check out quick and easy, regardless of the place you live in. Just in case your country does not come up within the shopping cart section, please let us know so we can help. For more information, click here.
Can I track my shipment?
After your package has been sent by us, you’ll receive an email which contains a track & trace code. Using the website of PostNL (www.internationalparceltracking.com) and your code, you can easily track your package. Additionally, you will receive an email from PostNL which tells you the estimated delivery time. If your package is a smaller size (like the heel tips), your package will be sent through regular mail, which means you won’t receive a track & trace code.
What happens if I am not at home to receive delivery of my order?
If you’re not home at the time of delivery, you’ll receive a message from PostNL with a not-at-home code. With this code you can schedule the second attempt for delivery. The driver will make two attempts. If the parcel cannot be delivered after two days, the parcel will be sent to a pick-up location where it will be kept for 14 days. It could also happen that PostNL drops off the parcel at your neighbours. If you do not want PostNL to do so, please let us know as we will notify the driver with an extra comment on the shipping label.
Is it possible to pick up the order myself?
Unfortunately not. But you could visit one of our sales points if you like. Let us know if you are looking for a specific product to be seen here, and we will check if they have it in stock.
What payment methods are available at TOUTESTBELLE?
You can choose from 7 different payment methods: iDEAL, PayPal, Visa, MasterCard, Bank Transfer, Bancontact / Mistercash & Sofort Banking. For more information about our payment methods, please have a look at our payment section here.
Can I pay safely?
Absolutely! To us it is also of a great importance you can pay safe and easy. Therefore, most of our payment methods go through Mollie. Mollie is certified as a Collecting Payment Service Provider and they are registered with OPTA. For more information about our payment methods, please have a look at our payment section here.
How long does it take before I get my money back after I returned a product?
We aim to send back the money within 5 workdays. If this is not the case, please make sure to contact us.
EXCHANGE & RETURN
Can I exchange or return my order?
It is extremely important to us that you’re completely satisfied with your purchase. Therefore, if you feel disappointed in any way, please let us know! For whatever reason, if you are not a 100% satisfied, we accept products to be returned within 14 days after you received your order. We offer a full money refund and we will repay you within 5 days after we received the products in return. Obviously, returned items need to be unused and received in the same condition as we sent them. We do ask you to pay for the return shipping costs if you do not live in the Netherlands. For more information, please refer to our exchange and return page.
TOUTESTBELLE GIFT CARDS
What different amount of gift cards do you sell?
We sell three different types of gift cards with the following values:
Gift card of 10 euro
Gift card of 25 euro
Gift card of 50 euro
Where can I purchase a TOUTESTBELLE gift card?
Our gift cards are only for sale on our official website www.TOUTESTBELLE.com.
How long before the gift card expires?
All our gift cards expire one year after purchase.
Where and how can I pay with the gift cards?
Our gift cards may only be used on our website. Every gift card contains its own unique discount code. You can enter this code under “discount code” as soon as you are within the payment environment of our website. The amount on the gift card will then automatically be taken off the total payment. May there be any money left on the gift card, then this will still be available for use with the same code. Should you like to use multiple gift cards on the same order, please contact us.